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User Satisfaction of Electric Vehicles (EVs) as an Alternative form of Public Road Transport System: A Survey-based Approach

Corresponding Author : P. K. Biswas (pronob-ipe@sust.edu)

Authors : P.P. K. Biswas , S. Saha , S. Das , S. R. Sourov , M. M. A Khan

Keywords : Electric Vehicle, Transit User Satisfaction, E-Rickshaw, Transport Service Quality

Abstract :

Electric Vehicles (EVs) being newly introduced in Bangladesh, attains much popularity among the urban passengers and it also reduces environmental pollution. EVs now become an inseparable part of the public transportation system in Bangladesh. This study is carried out to measure user satisfaction in the perspective of EVs passengers. Heterogeneous Customer Satisfaction Index (HCSI), is used to measure the level of user satisfaction. Here, customer satisfaction represents a measure of EVs performance according to user needs and expectations. Ten transit service quality attributes are used to calculate HSCI, and the value obtained is 5.90. Finding also reveals that skill of the driver, environment-friendliness, service availability, noise and vibration level, and cleanliness are the most critical transit service quality attributes. The transit service quality attributes of EVs with which users are most satisfied are environment-friendliness, hood facility, service availability, and users are least satisfied with skill of the driver, administration of complaints and cost of travel.

Published on June 30th, 2019 in Volume 29, Issue 1, Applied Sciences and Technology